1. Company Information
The website is owned and operated by DECOR MATTERS, LLC.
Company Name: DECOR MATTERS, LLC
Address: 3040 ROB WAY, KISSIMMEE, FL 34743, United States
Tax ID: 36-5021414
Phone: +1 6092712761
E-mail: info@ajpaintingdecor.com
Business Hours: Monday – Friday, 08:00 – 18:00 EST
Clients can contact us via email – we will respond within 24 business hours.
2. Order Processing and Tracking
Clients receive a shipping notification with a tracking number.
Order processing usually takes 1–3 business days.
Delivery generally takes 4–7 business days.
Clients can track their orders in real time using the tracking information.
3. 14-day return policy
Clients can exercise their right to return products within 14 days of receipt without providing any reason.
Returned items must be in their original condition, brand new and unused; products must not be damaged or soiled and must remain resalable.
Return requests must be submitted through customer service with the order number and product information.
For more details, please refer to our return policy.
4. Return Costs
All eligible return shipping costs are covered by Ajpaintingdecor, and prepaid shipping labels will be provided.
Clients need to prepare the product for return with appropriate packaging to ensure safe transport.
No additional fees are charged to the client.
All returned products must be sent to address 3040 ROB WAY, KISSIMMEE, FL 34743, United States.
5. Exchange Policy
Clients may request an exchange within 14 days of receiving the product.
Products for exchange must be in their original condition, brand new and unused, without damage or contamination, and must remain resalable.
Exchange requests should be submitted with the assistance of customer service, providing the original order number and information about the desired product.
For more details, please refer to our exchange policy.
6. Exchange Costs
All eligible exchange shipping costs are covered by Ajpaintingdecor, and prepaid shipping labels will be provided.
Clients need to prepare the original product for return.
Delivery of the new product is arranged by the company without additional charges.
All exchanged products must be sent to address 3040 ROB WAY, KISSIMMEE, FL 34743, United States.
7. 2-Year Warranty
All furniture and household items are covered by a 2-year warranty from the date of receipt.
The warranty covers defects in product quality that cause malfunctions or damage.
The warranty does not cover damages resulting from improper use, accidents, or normal wear and tear.
8. Shipping Fees Policy
Orders of $110 or more: free shipping
Orders under $110: shipping fee of $10
Return and exchange shipping costs are covered by Ajpaintingdecor.
Please refer to our shipping policy for more details.
9. Payment Methods
The website accepts secure payment methods, including:
- Visa
- MasterCard
All transactions are processed through encrypted channels to ensure payment security.
10. Product Shipment
All orders are shipped from our warehouse in the United States.
Delivery in the U.S.: UPS, FedEx, USPS
11. Client Obligations
When using the products or requesting returns, clients must:
- Provide accurate delivery and contact information
- Handle products and packaging according to return and warranty requirements
- Comply with applicable laws and the terms of this policy
12. Customer Service and Contact
For questions about orders, returns, exchanges, warranties, or data protection:
E-mail: info@ajpaintingdecor.com
Phone: +1 6092712761
Customer service provides assistance and responds within 24 business hours.
Support is available for returns, exchanges, and warranty requests.