Refund policy
Store Information
Company Name: AJ PAINTING & DECOR,INC.
Address: 3040 ROB WAY, KISSIMMEE, FL 34743, United States
Tax ID: 36-5021414
Phone: +1 6092712761
E-mail: info@ajpaintingdecor.com
Business Hours: Monday – Friday, 08:00 – 18:00 EST
Contact us via email – we will respond within 24 business hours.
1. Scope of Refund Policy
This refund policy applies to all furniture and home products purchased through the AJ PAINTING & DECOR,INC. online store in the United States, including chairs, beds, cabinets, and related accessories.
2. Legal Basis
Our policy allows customers to request a refund within 14 days of receiving the product without providing any reason.
3. Refund Request Period
Customers can submit a refund request within 14 days of product delivery.
4. Conditions for Refund
Products must be returned in their original condition, without damage or alteration affecting resale. Items shall be brand new and unused. All accessories, manuals, and packaging must be complete and in good condition.
5. Applicable Products
This policy applies to all product types, including furniture and accessories, except products damaged due to improper use by the customer.
6. Refund Request Process
Customers must contact AJ PAINTING & DECOR,INC. customer service via email (info@ajpaintingdecor.com) to initiate a refund request.
7. Customer Service Confirmation
After receiving a request, AJ PAINTING & DECOR,INC. will confirm within 24 business hours whether the product meets refund conditions and provide instructions for return and the return address.
8. Return Address
Approved products must be returned to: 3040 ROB WAY, KISSIMMEE, FL 34743, United States
9. Return Shipping Costs
Return shipping costs for products meeting the conditions are covered by AJ PAINTING & DECOR,INC., and prepaid shipping labels will be provided. Customers do not pay additional fees.
10. Packaging Requirements
Products must be returned in their original packaging or equivalent to prevent damage during transport.
11. Refund Processing Time
After receiving and inspecting returned products, AJ PAINTING & DECOR,INC. will process refunds within 2 business days using the original payment method.
12. Refund Amount
The refund will cover the amount paid for the product, including product price and applicable taxes. Any additional shipping costs for the return are covered by AJ PAINTING & DECOR,INC..
13. Return Request Confirmation
After submitting a request, customers will receive a confirmation email containing the request number, return address, and instructions.
14. Customer Support
For questions regarding the refund policy, customers may contact AJ PAINTING & DECOR,INC. customer service at info@ajpaintingdecor.com. We will respond within 24 business hours and provide instructions as needed.